**Our “Franchisee Spotlight” blog series introduces you to the owners that make Pool Scouts great. We’ll offer you a little insight into a member of the Pool Scouts Nation, where they are from and what makes them unique!**
Tiffiny was Pool Scouts’ first franchise owner five years ago in a male dominated industry, and continues to grow and thrive each year. She has sets a great example for new and future franchisees of how to successfully run a business.
Hear from Tiffiny on what made her decide to join Pool Scouts, what she’s learned over time, and more!
I enjoy traveling, seeing new places and experiencing different cultures. In my 20’s, I backpacked Europe for 30 days and visited Italy, Spain and Portugal. There are still places in America that I have never been that are high on the list – like Glacier, Yellowstone, and Yosemite. A dream trip would be for me & Stacey to go to Italy with my Mom, brother, nieces and nephew.
The recent podcasts I’ve listened to were John Meacham, Hope Through History, The Smart Franchisee and Profitable Franchisee. There are also multiple great podcasts for the pool industry that I’ve listened to at times and hope to listen to more this year.
Our Pool Scouts Conventions in Cancun have always been really fun – I love meeting the Pool Scouts family and I enjoying learning from them while being in a beautiful relaxing environment. January is a slower month for us, so I get to kick back and enjoy a little a down time.
It feels like we are really becoming a household name as we continue to open franchises across the country. Whenever I visit my family in Texas, I sometimes see Brent’s vans go by for Pool Scouts of Sugar Land. Recently we took a trip to Fort Myers, FL and passed Joe Golio’s van on the highway – that’s was a cool feeling!
Why did you pick Pool Scouts? What were the key factors in your choice? Differentiators?I picked Pool Scouts because of the people, I believed in Kevin and Michael and the product they wanted to deliver. I was the first franchisee, so I took a leap and trusted these guys. I also wanted to be in a service business that operated outdoors. I am passionate about customers, employees and being outside.
A dog, simply because I love them and they love us. I would just hope that I had an owner like Stacey and me because our dog is so spoiled.
My goal is to keep growing and not lose track of our high standards for service. It gets more difficult as you hire more people and juggle more customers each year.
I always tell everyone to follow the franchise plan. Stay focused on growing your recurring cleaning and maintenance business. We do repairs for our recurring customers only; don’t get distracted by other opportunities in the industry.
Definitely, the people. I love learning about everyone’s backgrounds and what brought them to Pool Scouts. We have so many smart and experienced people in the system. They are making me better everyday. I can’t wait to meet more of them in person.
I really wanted to own my own business. I knew I could do something bigger and better. I just knew I had it in me. But, I don’t think I realized how tough it would be at times, especially in the beginning; both mentally and physically. It has required a certain amount of grit and determination. I couldn’t have it done it without Stacey’s support – having the support of your spouse, or significant other and friends and family is really important.
I am learning everyday how to be a better leader. You can’t make everyone happy. Stay close to your values and expect the same from everyone. Hold yourself and others equally accountable. It really is a team effort at the end of the day.
Since joining the Pool Scouts team Tiffiny has made a big splash, diving right in to the business, fully committed to supporting her team and the Pool Scouts family. We look forward to seeing the continued success and growth for Tiffiny and Pool Scouts of the Greater Triangle Area.
