Our Guides

Michael Wagner was born in California but grew up a military brat who lived in many spots and traveled around the world. Michael graduated from the University of North Carolina at Greensboro with degrees in Economics and Spanish. Prior to Pool Scouts he worked as the Corporate Sales Officer for Chartway Federal Credit Union. Before Chartway, Michael was the Global Client Services Leader for DuPont Sustainable Solutions. He held multiple senior leadership roles for Coastal Training Technologies Corporation (acquired by DuPont) over a 19-year career. As the President of Pool Scouts, Michael oversees the business and works to drive growth and ensure franchisee support. When not working hard to set new benchmarks for the pool cleaning and maintenance business, he enjoys traveling around the east coast with his wife and two children for soccer games and training sessions. He also enjoys soccer, surfing and time at his own pool with the family.

Kanchan was born and raised in Coastal Virginia. She graduated from James Madison University in 2017 with a B.A. in Journalism and completed minors in Spanish and Creative Writing. After various internships, one of which included a marketing internship with Buzz Franchise Brands, she decided to pursue a marketing career-path, combining her skills from undergrad. She graduated with an MBA in Marketing from Regent University in 2021 and is excited to be back with Buzz Franchise Brands as a marketing specialist on the Pool Scouts team! She grew up competitively swimming and spent her teen years as a lifeguard each summer, so Pool Scouts is a great fit for her! During Kanchan’s free time, she enjoys hanging out with her mom and sisters, going out on the town with friends, loving on her rescue pup, Kai, and embarking on spontaneous weekend road trips.

Tiffany spent over 15 years in operations and people management in the service industry. Her focus is using systems to help the local operations business grow, training new members of the crew, and coming up with creative solutions.

Erik joined Pool Scouts with over 22 years of experience in the franchise industry. Prior to joining Pool Scouts, he was a director of operations for a tax company, where he supported over 150 franchisees operating out of 250 office locations. Erik’s support in developing our systems is perfect for our growing Pool Scouts family.

Kirsten has spent over 20 years working in training, and is excited to utilize that skill set in her role as Franchise Business Coach with Pool Scouts. When not training and supporting franchisees, Kirsten is heavily involved in various volunteer work in the local community.

Trent has been working in the pool and spa industry since 1996, and prior to joining Pool Scouts worked as a pool and spa dealer in Virginia Beach. His experience includes building, repairing and maintaining swimming pools and spas and he is an expert on pool systems. He is a huge asset in bringing his strong skill set to help support our franchisees and local business operation.

Dave has been working with pools, saunas, and hot tubs for nearly 10 years. He recently worked with a home warranty company focusing on pool repair for 5 years. Dave is also skilled in training and managing spa technicians and delivery teams. Dave’s expertise lies in diagnostics and electrical work.

Gaining his Bachelor’s in Mechanical Engineering from West Virginia University coupled with a vast understanding of fluid dynamics has helped excel Adrian’s career in the pool industry. Knowledge and leadership traits have paved the way for Adrian to become a Technical Coach in the franchise support wing within Pool Scouts. Adrian’s expertise is in water chemistry.

Dave was born and raised in Alaska, spent 30 years in Sacramento, California, and now resides in Thomasville, Georgia. Dave has been in franchise development for more than 12 years and loves helping people feed their entrepreneurial spirit and free up time through scaling a business. The former VP of Development at Deka Lash enjoys the outdoors camping, fishing, and spending time with his family and four-legged friends.

Jen is an MSU grad with almost 20 years in franchise development, having worked across a wide range of brands of all sizes, such as Mr. Handyman, Regis Brands (Supercuts, Pro Cuts, Roosters) and most recently NOW Massage. Jen has deep experience and a strong reputation within the consultant community, which she utilizes in her role as director of franchise development.

As Director of Franchise Development, Natalie enjoys guiding prospective owners through the discovery process. Being a part of Buzz Franchise Brands, Weaver touts the support, leadership team and the backbone of the franchise as major benefits to joining Pool Scouts as a franchise owner. Prior to joining Pool Scouts, Natalie started her franchise development career at Outdoor Living Brands in Richmond, VA, where she also gained experience in compliance, legal, and business ownership as a Conserva Irrigation franchisee. Most of her “off-time” is spent on her 19-foot Mako fishing boat on the intercoastal or off Siesta Key.

Austin James was born and raised in Norfolk, VA and is a proud alum of James Madison University. He started his career with Buzz Franchise Brands and has held prior positions on both the operations and finance side of the business. Now, as a Director of Franchise Development, Austin enjoys getting to know prospective franchise owners and helping guide them through the discovery process. In his free time, he enjoys going to the beach, biking, and boating. He is also a foodie and enjoys cooking new cuisines and tasting different craft beers. Austin lives with his girlfriend Amanda and their Goldendoodle Kylo.

Josh has been with Pool Scouts since August of 2021. Josh works on bringing new franchisees into the Pool Scouts business. His experience includes creating new viable territories, drafting and distributing agreements, coordinating Meet the Team Days, and other compliance work. Since his start, Josh has helped bring many new franchisees to the Pool Scouts team.