Our Guides

Michael Wagner was born in California but grew up a military brat who lived in many spots and traveled around the world. Michael graduated from the University of North Carolina at Greensboro with degrees in Economics and Spanish. Prior to Pool Scouts he worked as the Corporate Sales Officer for Chartway Federal Credit Union. Before Chartway, Michael was the Global Client Services Leader for DuPont Sustainable Solutions. He held multiple senior leadership roles for Coastal Training Technologies Corporation (acquired by DuPont) over a 19-year career. As the President of Pool Scouts, Michael oversees the business and works to drive growth and ensure franchisee support. When not working hard to set new benchmarks for the pool cleaning and maintenance business, he enjoys traveling around the east coast with his wife and two children for soccer games and training sessions. He also enjoys soccer, surfing and time at his own pool with the family.

Carl Alfred joined Pool Scouts with over 21 years of pool experience. Growing up in the Brooklyn, New York area, Carl relocated to Virginia Beach and found his calling in the pool business. Most recently, Carl oversaw both the retail and service arms of a local Virginia Beach pool business, Aegean Pools, and prior to that worked as the General Manager for Bermuda Pools. Identifying new industry trends and supporting franchisees are all in a day’s work for Carl.

Jennifer hails from Baltimore, Maryland and has been in he pool industry since she was 18 years old, when she lifeguarded during summers. Even at 18, she made great connections in the industry, where her strong wok ethic led to a full time staffing position with the company she lifeguarded for. Jennifer has lived in Charlotte, Atlanta, Baltimore, Philadelphia, and a few other places all in the pool industry. Her passion has been combining her education degree and pool experience to teach and train others to be successful in the business.

Timothy was born and raised in Virginia Beach, Virginia. In fact, his mother still lives in that same house they brought him home to from the hospital. Timothy has been in franchise development for more than 18 years and loves the opportunity to help people realize their dreams of being in business for themselves. The former VP of Development at Geeks on Call and most recently, CEO & Founder of Franmogul, he has worked with more than 80 brands to grow their franchise networks. The greatest joy of his life is spending time with his son, either playing basketball in the front driveway or watching him participate in sports teams including basketball, soccer, and tennis.

Dave was born and raised in Alaska, spent 30 years in Sacramento, California, and now resides in Thomasville, Georgia. Dave has been in franchise development for more than 12 years and loves helping people feed their entrepreneurial spirit and free up time through scaling a business. The former VP of Development at Deka Lash enjoys the outdoors camping, fishing, and spending time with his family and four-legged friends.

Austin James was born and raised in Norfolk, VA and is a proud alum of James Madison University. He started his career with Buzz Franchise Brands and has held prior positions on both the operations and finance side of the business. Now, as a Director of Franchise Development, Austin enjoys getting to know prospective franchise owners and helping guide them through the discovery process. In his free time, he enjoys going to the beach, biking, and boating. He is also a foodie and enjoys cooking new cuisines and tasting different craft beers. Austin lives with his girlfriend Amanda and their Goldendoodle Kylo.